Contact Us

We're available to answer your questions and provide you with the information that you need. Check your membership status, check a claim, or ask us a question.

If you are an AmeriHealth Caritas VIP Care (HMO-SNP) member:

Contact us by phone, mail, or email:

• Phone
  1-833-535-3767 (TTY 711), Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
• Fax
  1-833-329-1535.
• Email
  You can contact us by using our secure contact form.
• Mail
  AmeriHealth Caritas VIP Care (HMO-SNP)
  Member Services
  PO Box 7151
London, KY 40742-7151

If you are not an AmeriHealth Caritas VIP Care (HMO-SNP) member:

• An AmeriHealth Caritas VIP Care (HMO-SNP) Customer Service representative will answer your questions. Call us toll-free at 1-800-858-1487 (TTY 711).
• October 1 – March 31: 8 a.m. – 8 p.m., seven days a week.
• April 1 – September 30: 8 a.m. – 8 p.m., Monday through Friday.

If you are a broker, call C.C.C. Broker Support at 1-855-241-3647.

If you are a provider:

Contact us by phone or email:

• Phone:
  Call Provider Services at 1-833-350-3477, Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
• Email:
  You can contact us by using our secure form.

ATANSYON: Si w pale kreyòl, ou ka resevwa sèvis pou ede w nan lang pa w san w pa peye pou sa. Rele nan 1-833-535-3767 (TTY 711) lendi pou vandredi, soti 8 à nan maten rive 8 è diswa, ant 1ye avril ak 30 septanm, oswa sèt jou sou sèt, soti 8 è nan maten rive 8 è diswa, ant 1ye oktòb ak 31 mas. Apèl la gratis.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-833-535-3767 (TTY 711) de lunes a viernes, de 8 a. m. a 8 p. m., del 1 de abril al 30 de septiembre; o los siete días de la semana, de 8 a. m. a 8 p. m., del 1 de octubre al 31 de marzo. La llamada es gratuita.