Contact Us

We're available to answer your questions and provide you with the information that you need. Check your membership status, check a claim, or ask us a question.

If you are an AmeriHealth Caritas VIP Care (HMO-SNP) member:

Contact us by phone, mail, or email:

• Phone
  1-833-433-3767 (TTY 711), Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
• Fax
  1-833-433-2329.
• Email
  You can contact us by using our secure contact form.
• Mail
  AmeriHealth Caritas VIP Care (HMO-SNP)
  Member Services
  P.O. Box 7108
  London, KY 40742-7108

If you are not an AmeriHealth Caritas VIP Care (HMO-SNP) member:

• An AmeriHealth Caritas VIP Care (HMO-SNP) Customer Service representative will answer your questions. Call us toll-free at 1-800-803-8931 (TTY 711).
• October 1 – March 31: 8 a.m. – 8 p.m., seven days a week.
• April 1 – September 30: 8 a.m. – 8 p.m., Monday through Friday.

If you are a broker, call C.C.C. Broker Support at 1-855-241-3647.

If you are a provider:

Contact us by phone or email:

• Phone:
  Call Provider Services at 1-833-433-2177, Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
• Email:
  You can contact us by using our secure form.

Recursos en Español

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-833-433-3767 (TTY 711).

Para informacion en Español, por favor llame al department de atencione al cliente de AmeriHealth Caritas VIP Care (HMO-SNP).