Electronic Payment Services
Electronic claim payment options
Change Healthcare is partnering with ECHO Health, Inc. (ECHO Health), a leading innovator in electronic payment solutions, to offer more electronic payment options to our health care providers. You can select the payment method that best suits your accounts receivable workflow.
Virtual credit card (VCC)
ECHO Health offers virtual credit cards as an optional payment method. Virtual credit cards are randomly generated, temporary credit card numbers that are either faxed or mailed to providers for claims reimbursement. VCC payments have a number of advantages for providers:
- You do not have to enroll or fill out multiple forms in order to receive VCC.
- We will never request personal information, such as practice bank account information.
- You can access your payment the day you receive the VCC.
AmeriHealth Caritas VIP Care providers who are not currently registered to receive payments electronically will receive VCC payments as their default payment method, instead of paper checks. Your office will receive either faxed or mailed VCC payments, each containing a VCC with a number unique to that payment transaction, an instruction page for processing, and a detailed Explanation of Payment /Remittance Advice (EOP/RA). Normal transaction fees apply based on your merchant acquirer relationship.
If you do not wish to receive your claim payments through VCC, you can opt out by contacting ECHO Health at 1-888-492-5579.
Electronic funds transfers (EFT)
Electronic funds transfers allow you to receive your payments directly in the bank account you designate rather than receiving them by VCC or paper check. When you enroll in EFT, you will automatically receive electronic remittance advices (ERAs) for those payments. All generated ERAs and a detailed explanation of payment for each transaction will be available on the ECHO provider portal (http://www.providerpayments.com). If you are new to EFT, you will need to enroll with ECHO Health for EFT from AmeriHealth Caritas VIP Care.
Please note: Payment will appear on your bank statement from PNC Bank and ECHO as “PNC — ECHO.”
- To sign up to receive EFT from AmeriHealth Caritas VIP Care, visit https://enrollments.ECHOhealthinc.com/efteradirect/enroll. There is no fee for this service.
- To sign up to receive EFT from all of your payers that process payments on the Settlement Advocate platform, visit https://enrollments.ECHOhealthinc.com. A fee for this service may be required.
If you have questions on how to enroll in EFT, please see the EFT Enrollment Guide (PDF).
Electronic remittance advice (ERA)
AmeriHealth Caritas VIP Care also offers ERAs (also referred to as an 835 file) through Change Healthcare and ECHO Health. To receive ERAs from Change Healthcare and ECHO, you will need to:
- Use both the Change Healthcare AmeriHealth Caritas VIP Care payer ID 77062 and the ECHO payer ID 58379.
- Contact your practice management or hospital information system vendor for instructions on how to receive ERAs from AmeriHealth Caritas VIP Care under Payer ID 77062 and the ECHO Payer ID 58379.
- Verify if your practice management or hospital information system is already set up to accept ERAs from AmeriHealth Caritas VIP Care, then it is important to check that the system includes both AmeriHealth Caritas VIP Care payer ID 77062 and the ECHO Payer ID 58379 for ERAs.
- Access and download all Change Healthcare/ECHO HEALTH-generated ERAs and a detailed explanation of payment for each transaction from the ECHO provider portal (www.providerpayments.com). If you are a first-time user and need to create a new account, please reference Echo Health’s Provider Payment Portal Quick Reference Guide (PDF) for instructions.
If you are not receiving any payer ERAs, please contact your current practice management or hospital information system vendor to inquire if your software has the ability to process ERAs. Your software vendor is then responsible for contacting Change Healthcare to enroll you for ERAs under the AmeriHealth Caritas VIP Care payer ID 77062 and the ECHO Health Payer ID 58379.
If your software does not support ERAs or you continue to reconcile manually, and you would like to start receiving ERAs only, please contact the ECHO Health enrollment team at 1-888-834-3511.
Contact information
For enrollment support, please contact ECHO Health at 1-888-834-3511.
If you have additional questions regarding VCC, EFT, or ERAs, please see our FAQ (PDF) or call the Echo Health support team at 1-888-492-5579.