Prior Authorization
Prior authorization is required for all services provided by non-participating physicians and providers, with the exception of emergency services. Prior authorization is also required for other services such as those listed below. To submit a request for prior authorization providers may::
Medical services (excluding certain radiology – see below)
- Call the prior authorization line at 1-855-294-7046.
- Complete the one of the following forms and fax to 1-855-859-4111:
- You may also submit a prior authorization request via NaviNet
Behavioral health services
- Call 1-866-588-0219
- Complete one of the following forms and fax to 1-855-396-5750:
Home Health Services (contact tango)
- Call 1-888-705-5274
- Provider Portal – ProNet Connect
Radiological services
- For the following non-emergent outpatient radiological procedures contact Evolent at 1-800-424-4922 or visit www1.radmd.com:
- CT/CTA
- CCTA
- MRI/MRA
- PET Scan
- Myocardial Perfusion Imaging
- MUGA Scan
Pharmacy services
For prescription drugs not found on our formulary, an exception can be requested by completing the following:
- Request for Medicare Prescription Drug Coverage Determination Form (PDF)
- To submit electronically, please submit an Electronic Prior Authorization (EPA) through your Electronic Health Record (EHR) tool software, or you can submit through any of the following online portals:
If the request is denied, you can request an appeal on the member's behalf by completing the following:
- Request for Redetermination of Medicare Prescription Drug Denial Form (PDF)
- Request for Redetermination of Medicare Prescription Drug Denial Form - Online
Please remember to submit all relevant clinical documentation to support the requested services/items at the time of your request.
Services that require Prior Authorization by AmeriHealth Caritas VIP Care:
All requests for services are subject to Medicare coverage guidelines and limitations.
- All out-of-network services (excluding emergency services)
- All inpatient hospital admissions, including medical, surgical, skilled nursing, and rehabilitation
- Elective transfers for inpatient and/or outpatient services between acute care facilities
- Inpatient services
- Surgery
- Surgical services that may be considered cosmetic, including but not limited to:
- Blepharoplasty
- Mastectomy for gynecomastia
- Mastopexy
- Maxillofacial
- Panniculectomy
- Penile prosthesis
- Plastic surgery/cosmetic dermatology
- Reduction mammoplasty
- Septoplasty
- Gastric bypass/vertical band gastroplasty
- Transplants, including transplant evaluations
- Certain outpatient diagnostic tests
- Radiology outpatient services (authorized by Evolent):
- CT scan
- PET scan
- MRI
- MRA
- MRS
- SPECT scan
- Nuclear cardiac imaging
- Ambulance:
- Elective/nonemergent air ambulance transportation
- Certain types of scheduled, nonemergency ambulance trips
- Home health
- Cardiac and pulmonary rehabilitation
- Speech therapy, occupational therapy*, and physical therapy* provided in home or outpatient setting, after the first visit, per therapy discipline/type
- Durable medical equipment (DME):
- All DME rentals and rent-to-purchase items
- Purchase of all items in excess of $750* in total billed charges
- Prosthetics and orthotics in excess of $750* in total billed charges
- The purchase of all wheelchairs (motorized and manual) and all wheelchair accessories (components), regardless of cost per item
*As we continue to reduce the number of items that require prior authorization, some items that are more than $750 in billed charges will no longer require prior authorization. Please refer to the Prior Authorization Lookup Tool to determine if authorization is required.
- Medications: All infusion/injectable medications listed on the Medicare Professional Fee Schedule — infusion/injectable medications not listed on the Medicare Professional Fee Schedule are not covered
- Pain management — external infusion pumps, spinal cord neurostimulators, implantable infusion pumps, radiofrequency ablation, and injections/nerve blocks
- Nutritional supplements
- Hyperbaric oxygen
- Religious Non-Medical Health Care Institutions (RNHCI)
- All "miscellaneous", "unlisted", or "not otherwise specified" codes
- All services that may be considered experimental and/or investigational